Huntington National Bank Collector in Akron, Ohio
This Customer Assistance position focuses on delinquent credit card accounts, and is located at our Operations Call Center in Akron. It is Full time. For this position the shift is Monday-Friday 12pm to 9pm with every Saturday 8am-12pm for a total of 40 hours per week.
The Customer Assistance Team at Huntington provides 'Simply the Best' customer service at all times. This is accomplished by partnering with our customers in an effort to understand their reasons for delinquency and provide them with the information they need to make informed decisions about their credit card accounts.
Interviews customers to determine the extent of their hardship and their ability to pay the account currently and in the foreseeable future
Counsels customers on available alternatives to eliminate the delinquency to include hardship, settlements and re-age programs.
Negotiates appropriate short term payment arrangements
Provides status updates to customers
Places outbound calls manually or on an automated dialer system, as well as receive inbound calls
Consistently meets established individual and departmental goals as it concerns quality and other service level metrics
Complies with all policies and procedures set forth by Huntington
Adheres to Federal Regulatory requirements regarding debt collections
High school diploma or GED
At least one year of customer service experience
Must have a desire to educate and assist troubled customers
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
Ability to understand complex processes
Must be able to handle frequent change and adjust to an environment that is always evolving
Must be goal oriented and self-motivated
Must be comfortable using a computer and keyboard
Previous collections or call center experience preferred
Working knowledge of consumer and collection law is preferred
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.